I got unintened charge fee for corpus
during last april and may.
With regard, I want to contact with support center for handling such problem
But I could not login in to vectara support center.
How can I make contact with them?
support.vectara.com page shows that
it is only available to registered users.
But I cannot find way to register.
I already have account for vectara platform
Please drop a private message to me with your email address, account id, and why you think it was unintended, and I can follow up over email.
How can I give you a private message? Im kind of new to this kind of forum.
So I don’t know how to deliver you my email address, account id etc
It seems you are already in touch with our finance team. Your account id ends in 962, correct?
yes, I do.
I’ll just keep in touch with finance team
My account id ends with 962
thnx.
BTW, this post was before I made contact with finance team
i had the same issue. they didn’t fix this since June 2024?! Wow.
here’s a better idea: why not just have a ticket system (invented around 1995) and manage your support with that instead of private messaging people? Mind blown yet?
This is classic. some shady person tells you to send a private message, without telling you how. I’m not sure they’re hiring stanford grads to run their customer service (I don’t want to use that word here, since that’s not what this a forum is), let’s face it.